Raya App Frequently Asked Questions
Welcome to the raya app FAQ section! Here you'll find answers to the most common questions about our raya app online casino platform. If you can't find what you're looking for, don't hesitate to contact our 24/7 customer support team.
General Questions
Is Raya App legit and safe to use?
Absolutely. raya app operates with legitimate gaming licenses and employs bank-grade 256-bit SSL encryption. The platform undergoes regular third-party audits to verify game fairness and security protocols. Over 100,000 Filipino players trust raya app for safe online gaming.
How do I download Raya App APK?
Visit rayaapp.xyz on your Android device browser, navigate to the "Download" section, and click "Download APK". Enable "Install from Unknown Sources" in your device settings, then open the downloaded file to install. iOS users can access raya app through Safari browser in full-screen mode.
What is the minimum deposit amount?
The minimum deposit is ₱100 for most payment methods. GCash and PayMaya deposits start at ₱100, while bank transfers may require ₱500 minimum depending on your bank's policies.
Payment MethodsHow long do withdrawals take?
GCash and PayMaya withdrawals process within 1-4 hours during business hours. Bank transfers take 4-24 hours. VIP members enjoy priority processing with most withdrawals completed within 1 hour.
Account & Registration
Can I have multiple Raya App accounts?
No, each player is permitted only one account. Multiple accounts violate terms of service and may result in account suspension and forfeiture of funds. One account per person, per household.
What is the minimum age to play?
Players must be at least 21 years old, the legal gambling age in the Philippines. Age verification is required during account registration and may be requested again during withdrawal.
How do I reset my password?
Click "Forgot Password" on the login screen, enter your registered mobile number or email, and follow the verification steps. You'll receive a password reset link via SMS or email within minutes.
Game Information
Are the games rigged or fair?
All games use certified Random Number Generator systems independently tested by international gaming laboratories like iTech Labs and GLI. Outcomes are completely random and cannot be manipulated by the platform or players.
What games are available on Raya App?
The platform offers 1000+ games including video slots, classic slots, live baccarat, live blackjack, live roulette, fishing games, crash games, poker, lottery, and arcade games from 30+ providers.
Browse All GamesDo you offer free games or demo mode?
Yes, most slot and table games offer free play demo mode. Access demo versions without logging in to practice and learn game mechanics before wagering real money.
Bonuses & Promotions
How do I claim the welcome bonus?
New players automatically receive welcome bonuses upon first deposit. Bonuses activate automatically or may require entering a promo code during deposit. Check the "Promotions" page for current offers and activation instructions.
What are the wagering requirements for bonuses?
Standard bonuses carry 25-30x wagering requirements. This means you must bet 25-30 times the bonus amount before withdrawal. Check specific bonus terms as requirements vary by promotion.
Bonus TermsCustomer Support
Is customer support available 24/7?
Yes, live chat support operates 24 hours daily in English and Filipino. Response times average under 2 minutes. Email support ([email protected]) responds within 12 hours.
Can I play Raya App outside the Philippines?
raya app primarily serves Philippine residents. Access may be restricted in certain countries due to local regulations. Using VPNs to bypass geographic restrictions violates terms of service.
Payment Methods
What payment methods are accepted?
raya app supports GCash, PayMaya, UnionBank, BPI, BDO, Metrobank, PNB, online banking transfers, and over-the-counter bank deposits. Cryptocurrency options may be available for VIP members.
Payment OptionsCan I set gambling limits?
Absolutely. raya app offers deposit limits (daily, weekly, monthly), loss limits, session time limits, and self-exclusion options ranging from 24 hours to permanent closure. Access these tools in account settings.
Still Have Questions?
If you didn't find the answer to your question about raya app, our friendly customer support team is here to help 24/7. Whether you need assistance with raya app login, raya app download, or any other aspect of our platform, we're just a click away.